Get in touch.
Existing client? A ticket from the client area is fastest — it arrives with your account and service details already attached.
Existing clients
Open a ticket from the client area for anything account, billing or server related.
Client areaNew enquiries
Hosting, servers, cloud work or a migration you would rather not run yourself.
sales@hostlint.comTechnical support
Include the domain or hostname and what you were doing when it broke.
support@hostlint.comReporting abuse
If something hosted by us is sending spam, serving malware, or otherwise breaching our Acceptable Use Policy, email abuse@hostlint.com. Include headers, URLs, timestamps and IP addresses where you have them — a complete report is the difference between us acting in minutes and us coming back to ask you for more.
Security disclosure
If you believe you have found a security issue in our infrastructure or services, email security@hostlint.com before disclosing it publicly. We will acknowledge your report and keep you updated on the fix. We will not pursue action against researchers acting in good faith who avoid privacy violations, service disruption and data destruction.
Response times
We aim to respond to support requests within one business day, and considerably faster for anything affecting a live service. Abuse and security reports are triaged as they arrive. Target response times by severity are set out in our Service Level Agreement.