Terms of Service
Last updated: 27 July 2026
These Terms of Service ("Terms") govern your use of the hosting, server, cloud, email and related services ("Services") provided by Host Lint Pvt Ltd ("we", "us", "Host Lint"). By ordering or using the Services you agree to these Terms.
1. Accounts
Accounts are opened by arrangement with us rather than by self-service signup. You must provide accurate registration details and keep them current. You are responsible for all activity under your account and for keeping your credentials secure. Notify us promptly at security@hostlint.com if you believe your account has been compromised.
You must be at least 18 years old, or the age of majority in your jurisdiction, to hold an account.
2. Services and fees
Services are billed in advance on the cycle agreed at the time of order, unless a separate written agreement between us says otherwise. Invoices are issued to the email address on your account and are due on the date stated. We do not apply promotional pricing that increases on renewal; the rate you agree is the rate you renew at unless we notify you of a change at least 30 days in advance.
Fees are non-refundable except as expressly stated in section 3, and are exclusive of any taxes, duties or levies, which are your responsibility. Overdue accounts may be suspended or terminated at our discretion after reasonable notice, and we may charge reasonable costs of collection. Data associated with a terminated account may be deleted after the retention period described in section 7, and we are not obliged to retain it.
3. Refunds
Where a Service has been supplied on a standard recurring basis, it may be cancelled for a full refund within 14 days of first activation. Work delivered against a scope of work, one-off engineering and migration work, domain registrations, renewals and transfers once submitted to the registry, third-party licences and Microsoft 365 subscriptions once provisioned, and resources committed on your behalf with a third-party provider, are not refundable. Refunds are issued to the original payment method.
4. Acceptable use
Your use of the Services is subject to our Acceptable Use Policy, which forms part of these Terms. Breach of that policy may result in suspension or termination as described there.
5. Your content
You retain all ownership of the content and data you host with us. You grant us only the limited technical licence necessary to store, transmit, back up and display that content in order to operate the Services.
You are responsible for ensuring you have the rights to the content you host and that it complies with applicable law.
6. Third-party accounts we manage for you
Where we operate infrastructure inside an account you hold with a third-party provider, that account, its contents and its billing relationship remain yours. We act on your instructions and within the access you grant us. You remain bound by that provider's own terms, and we are not responsible for their availability, pricing changes or acts and omissions.
7. Backups and data retention
We take nightly backups of customer data to separate off-server storage and periodically verify that those backups restore correctly. Backups are a disaster-recovery measure for our infrastructure and are provided on a best-efforts basis.
You remain responsible for keeping your own independent backups of anything you cannot afford to lose. We may assist with restores as a courtesy, at our discretion, and do not guarantee the recovery of any particular file, database, mailbox or point in time. See section 13.
Following termination, account data is retained for 14 days and then permanently deleted.
8. Availability
Our availability commitments and the remedies for failing to meet them are set out in the Service Level Agreement.
9. Suspension and termination
You may cancel at any time from the client area or in writing; cancellation takes effect at the end of the current billing period unless you request otherwise.
We may suspend or terminate Services for non-payment, breach of these Terms or the Acceptable Use Policy, or where continued operation poses a security or legal risk. Except where a threat requires immediate action, we will give you notice and a reasonable opportunity to resolve the issue first.
10. Third-party services
Some Services incorporate third-party products, including Microsoft 365 mailboxes, cloud provider resources and domain registrations through accredited registrars. Those products are additionally governed by their providers' own terms.
11. Disclaimer of warranties
The Services are provided "as is" and "as available", with all faults and without warranty of any kind. To the maximum extent permitted by law we disclaim all warranties, express, implied or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and any warranties arising from course of dealing or usage of trade.
We do not warrant that the Services will be uninterrupted, timely, secure or error-free, that defects will be corrected, that the Services will meet your requirements, or that any data transmitted through them will be free of loss, corruption, interception or unauthorised access. No advice or information obtained from us creates any warranty not expressly stated here.
12. Limitation of liability
To the maximum extent permitted by law, our total aggregate liability arising out of or relating to these Terms or the Services, whether in contract, tort (including negligence), statute or otherwise, is limited to the total fees you actually paid us for the affected Service in the three months immediately preceding the event giving rise to the claim.
To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, punitive, exemplary or consequential loss, nor for any loss of profits, revenue, business, goodwill, anticipated savings, opportunity, or for any loss, corruption or unavailability of data, in each case however caused and even if we were advised such loss was possible.
We are not liable for any loss arising from: your own acts, omissions, configuration or code; software, plugins, themes or applications you install; unauthorised access to or use of your account or credentials; interruption or failure of any third-party service, provider, network or registry; denial-of-service or other attack directed at you or at our infrastructure; or your failure to keep independent backups.
These limitations apply even if a remedy fails of its essential purpose, and allocate risk between us in a way that is reflected in the fees charged.
Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any other liability that applicable law does not permit to be excluded. Where any exclusion or limitation is held unenforceable, it applies to the maximum extent permitted, and the remainder of this section continues in force.
Any claim arising out of or relating to the Services must be brought within twelve months of the event giving rise to it, after which it is permanently barred.
13. Data, backups and your responsibility
Backups are a disaster-recovery measure for our own infrastructure and are provided on a best-efforts basis as a courtesy. They are not a data-retention service, and we do not guarantee the availability, completeness, integrity or recoverability of any backup, file, database, mailbox or point in time.
You are solely responsible for maintaining independent, current backups of everything you cannot afford to lose, and for verifying that those backups restore. We accept no liability for loss of data, however caused.
14. Indemnity
You agree to defend, indemnify and hold harmless Host Lint Pvt Ltd, its officers, directors, employees, contractors, suppliers and agents from and against any and all claims, demands, proceedings, damages, losses, liabilities, fines, penalties, costs and expenses (including reasonable legal fees) arising out of or relating to: your content or data; your use of the Services; your breach of these Terms or the Acceptable Use Policy; your violation of any law or of any third-party right, including intellectual property, privacy and data-protection rights; any claim brought by your own customers or end users; and any activity conducted under your account, whether or not authorised by you.
15. Changes to the Services and these Terms
We may modify, add to, or discontinue any part of the Services, and may change our fees, at our discretion. Where a change materially reduces a Service you are actively using, or increases your fees, we will give at least 30 days' notice to the email address on your account. Continued use after the effective date constitutes acceptance. Your remedy if you do not accept a change is to cancel.
16. Force majeure
We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including natural disaster, fire, flood, epidemic, war, terrorism, civil unrest, labour dispute, act of government, sanction, failure or interruption of utilities, telecommunications, upstream networks, datacentre facilities or third-party providers, and denial-of-service or other malicious attack.
17. Assignment
You may not assign or transfer these Terms or any account, in whole or in part, without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition or sale of assets.
18. General
Entire agreement. These Terms, together with the Acceptable Use Policy, the Service Level Agreement and the Privacy Policy, are the entire agreement between us regarding the Services and supersede all prior discussions, representations and understandings.
Severability. If any provision is held invalid or unenforceable, it is modified to the minimum extent necessary, or severed, and the remaining provisions continue in full force.
No waiver. Our failure or delay in enforcing any provision is not a waiver of it, and no single or partial exercise of any right prevents further exercise.
No third-party beneficiaries. These Terms confer no rights on any person other than you and us.
Relationship. Nothing here creates a partnership, joint venture, agency or employment relationship.
Notices. Notices to you are given to the email address on your account and are deemed received when sent. Keeping that address current is your responsibility.
Survival. Sections 5, 11, 12, 13, 14, 18 and 19, and any other provision that by its nature should survive, continue after termination.
19. Governing law and disputes
These Terms are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan, without regard to conflict-of-law principles. The courts of Pakistan have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services, and you irrevocably submit to their jurisdiction and waive any objection to venue or forum, including on the grounds of inconvenient forum.
This applies regardless of where you are located or from where you access the Services. If you bring a claim in any other forum, you agree to reimburse our reasonable costs of contesting jurisdiction.
Any dispute must be brought in your individual capacity, and not as a plaintiff or class member in any purported class, collective or representative proceeding.
20. Contact
Questions about these Terms: support@hostlint.com.